FAQ Archive
GPSController FAQs - Page 181
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FAQ
How can I identify if my DIY GPS installation is failing before it causes operational problems?
Monitor the 'time to first fix' and signal strength metrics in your software dashboard for the first 48 hours. If the GPS takes more than 2-3 minutes to get a location after ignition, or the cellular signal is consistent...
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What are the consequences of poor antenna placement during GPS installation?
Poor antenna placement can cause several issues: 1) If the GPS antenna is tucked behind metal, it leads to stale location data and inaccurate tracking. 2) Placing the cellular antenna right next to the GPS antenna causes...
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What is the most reliable power source for a GPS controller installation in a delivery van?
For reliable operation, the GPS controller should be hardwired to permanent ignition-switched power. Avoid using circuits that sleep with the vehicle's computer (like radio or dashboard circuits), as these can cause the...
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Is the customer view of location data different from what the operations team sees internally?
In most modern GPS controller platforms, the customer view is a filtered subset of your full telematics data, but it originates from the same source. So a major delay in one will usually appear in the other, since both a...
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What happens to the shared link if the GPS device loses power or signal?
The link will just display the last known location indefinitely, or maybe show an 'offline' status. That static, stale dot is often misinterpreted as the vehicle being parked and stationary, rather than the system experi...
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Can customers see historical route data through a live sharing link?
Typically, no—a live link is usually a view-only portal showing current or very recent position. But if the link provides a 'playback' feature, it may expose trip history. That depends completely on your platform's confi...
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How live is the 'live location' in a customer sharing link?
It's only as live as your device's last successful data transmission. That can lag behind the true location by 30 seconds to several minutes, depending entirely on cellular coverage and satellite visibility. It's not abo...
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When should a fleet consider upgrading their tracking hardware for better connectivity?
Upgrade when signal gaps cause real problems like missed alerts, compliance headaches, or costly operational mistakes. If your current system can't handle data backlogs smartly or lacks network fallbacks, it's time to lo...
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What is the biggest compliance risk associated with signal loss for fleet tracking?
The biggest compliance risk is with mandates like Electronic Logging Device (ELD) requirements that need regular data syncs. Long signal gaps create unverifiable driver logs with timestamped history holes, which can resu...
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What are the operational risks when GPS controllers lose internet connectivity?
When live maps go dark, dispatchers may see frozen vehicle icons and assume drivers are parked when they're actually moving through low-signal areas. This leads to incorrect backup unit deployment, inaccurate delivery ET...
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How does a GPS controller work in areas with no cellular signal?
The GPS controller continues to log location, engine statistics, and driver behavior data even without a cellular signal. It stores this data locally in its internal memory until it regains a signal, at which point it tr...
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How do I know if my GPS controller can handle 50+ vehicles?
The threshold is operational silence. If your team isn't questioning data or manually correcting reports, and alerts fire consistently under 90 seconds, you're likely okay. If you are, the platform isn't working for you....
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