FAQ Archive
GPSController FAQs - Page 250
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FAQ
How can I check if my current tracking hardware is BeiDou compatible?
You need to verify the GNSS receiver specifications. Look for terms like 'multi-band' or explicit 'BeiDou B1I/B1C/B2a' support. The safest approach is to consult your telematics provider to audit your current asset hardw...
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What are my options for dealing with the BeiDou transition in Iranian waters?
You have three main options: 1) Retrofit vessels with dual-constellation (GPS+BeiDou) hardware, 2) Reroute schedules to avoid Iranian waters entirely (at significant cost), or 3) Accept the risk of operating with degrade...
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Can this issue be solved with a software update to my fleet management system?
No, this is primarily a hardware limitation. A software update cannot solve the signal acquisition problem at the tracker level. Most legacy GPS trackers are hardwired for GPS constellation frequencies and cannot process...
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What are the operational impacts of BeiDou signal delays on shipping logistics?
Signal handoff delays of 5 to 15 minutes can break synchronized port operations. If your system doesn't receive the 'berth arrived' geofence trigger due to signal delays, automated discharge schedules and truck dispatch...
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Will my current GPS trackers work in Iranian waters after the 2026 BeiDou mandate?
No, unless they are specifically multi-GNSS devices built to receive and process BeiDou signals. Most legacy GPS-only units will fail to report accurate location data or may give wildly inaccurate information from the la...
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How can I distinguish between a single GPS device fault and a systemic issue affecting my entire fleet?
Real support should be able to identify when a cellular carrier APN change affects your entire regional fleet versus a single device fault. This prevents wasted diagnostics on individual units while the actual root cause...
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What's the difference between 24/7 support and actual technical resolution for GPS tracking?
24/7 support often just means a call center is open, with complex issues queued for business-hours engineering teams. This gap causes escalation when weekend issues need server-side configuration changes that no one on d...
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Are dedicated account managers worth the extra cost for fleet GPS tracking?
Only if they have real technical authority and a limited client load. A true dedicated manager should know your fleet's configuration and past issues, and be able to bypass level-1 support to get engineering resources qu...
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How can I test a GPS company's support before signing a large contract?
Create a real but non-critical test ticket during off-hours with a complex scenario, like geofence alerts not triggering for a specific vehicle model. Gauge the depth of response, escalation speed, and whether they ask f...
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What should I look for in a GPS company's SLAs for support in 2026?
Look beyond first-response time. You need clear resolution time SLAs for critical issues like 'no location data' for an entire fleet, with meaningful penalties like service credits. Ensure the SLA covers backend system o...
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When should a logistics company consider switching their GPS tracking platform?
When latency in critical functions becomes a regular workflow blocker - such as delayed geofence entry alerts for warehouse yards or inaccurate live ETAs for clients. Also when the provider consistently attributes issues...
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How important is compliance reporting capability when choosing a GPS fleet tracking provider?
Extremely important. A top-rated provider ensures automated, tamper-proof logs for compliance requirements like FASTag reconciliation, state border taxes, and driver hours. If you're manually compiling reports for compli...
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