FAQ Archive
GPSController FAQs - Page 48
Browse older support questions without loading full answer pages into the archive.
FAQ
When is it more cost-effective to replace a tracker rather than troubleshoot it?
When diagnosis time exceeds 30-45 minutes per vehicle, or when the risk of missing critical alerts or compliance reports outweighs the cost of the unit itself. Standardized platforms with better diagnostic capabilities m...
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Why did my plug and play GPS tracker suddenly stop working?
Common reasons include: the vehicle's battery save mode cutting power to the OBD-II port, cellular carriers shutting down older network bands (like 3G), or firmware bugs triggered by specific GPS satellite updates. At fl...
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Can a software update fix an unresponsive hardware tracker?
Only if the device can still receive Over-The-Air (OTA) updates. If the tracker is completely silent, you typically need a physical reset or SMS command first, which might not be possible if the device isn't communicatin...
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How many tracker failures indicate a systemic fleet problem rather than random hardware issues?
If 2-3 or more units from the same model or installed in similar vehicles fail within a short period, it's likely a systemic issue. This could involve power system problems, network changes, or firmware issues affecting...
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Why did my geofence not alert when my asset was stolen?
Most likely, the tracker lost its GPS or cellular signal the moment the asset crossed the boundary. Without a location fix, it had no data to report the breach. This often happens in urban canyons, during fast loading op...
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Can a stolen asset still be tracked if the geofence alert failed?
It's possible but depends on whether the device regains signal later. You might see a new location pop up if the device reconnects, but professional thieves often disable trackers quickly. Relying on just one geofence al...
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When should I replace my asset tracking system after a geofence failure?
If failures continue even after checking network coverage and device health, especially if your audit trails are getting messy or compliance is at risk, it's time to look at new systems. You need platforms with hardened...
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How do I prevent geofence alert failure for high-value assets?
Use devices with movement-triggered alerts that don't depend on GPS, set up overlapping geofences, and ensure your platform uses multiple notification methods (SMS, email, and in-app alerts) to avoid single points of fai...
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How can missing telematics data affect safety audits and compliance?
Missing data can cause failed safety audits because auditors require complete records for hours-of-service, movement, and safety events. Data gaps are treated as non-compliance, which can result in violations and fines.
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When should I consider replacing my telematics system instead of troubleshooting?
Consider system replacement when data loss is unpredictable, affects core compliance reporting, and your logs consistently show gateway timeouts. When the system's fundamental reliability is compromised, a platform-level...
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What does missing telematics data during an audit actually indicate?
Missing telematics data during an audit typically signals a critical system failure in your data pipeline, not just a reporting glitch. It exposes you to regulatory risk and creates operational blind spots that can escal...
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What are the common causes of telematics data gaps in fleet operations?
Common causes include: 1) Disconnect between vehicle GPS controllers and central software, 2) Overloaded telematics gateways dropping packets during peak times, 3) Misconfigured data retention policies on devices, and 4)...
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