FAQ Archive
GPSController FAQs - Page 50
Browse older support questions without loading full answer pages into the archive.
FAQ
How do I decide whether to tune, reconfigure, or replace a malfunctioning immobilizer unit?
If the malfunction is due to configuration error or a one-time network glitch, tuning the command protocol or pushing a firmware update might suffice. However, if the unit intermittently fails immobilizer circuit tests o...
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What are common causes of geofence alert failures in fleet tracking?
Common causes include: 1) Devices going into power-saving mode, delaying location checks; 2) Network congestion when multiple devices use the same cell tower, causing staggered location updates; 3) Incorrect setup where...
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What happens when a geofence alert fails to trigger in fleet operations?
When a geofence alert doesn't trigger, it creates immediate safety gaps. Vehicles can enter or exit restricted areas without notification, leaving your team unaware of potential safety violations. This defeats the purpos...
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When should a fleet consider replacing their geofencing system instead of fixing it?
Consider replacement when: 1) Failures are random and widespread across different zones and vehicle types; 2) The system compromises compliance records; 3) You need complex rules (like time-specific alerts for specific v...
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Can a vehicle leave a geofence without triggering an alert?
Yes, vehicles can leave geofences without triggering alerts. This happens when location updates are too infrequent, or if the system only checks the vehicle's center point instead of monitoring its entire path. The exit...
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At what fleet size does missing dispatch data become unmanageable?
Beyond 20-30 vehicles, manual correction becomes impossible. The scheduling domino effect means one missing location can delay three subsequent jobs. Automated systems without resilient data links end up amplifying error...
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How does missing location data during dispatch create compliance risks?
Missed dispatch times break electronic logging device (ELD) duty status chains. This can lead to violations for inaccurate records of on-duty time, especially if the delay pushes a driver closer to hours-of-service limit...
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When should we stop trying to fix individual devices and look for systemic solutions?
When maintenance logs show the same vehicles repeatedly 'fixed' without lasting change, the problem is systemic. You've crossed the line when the cost of manual dispatch correction outweighs the investment in a system-le...
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What causes GPS to lose signal specifically during dispatch?
It's often a combination of factors. When a vehicle starts its ignition, it causes a brief power cycle, and then moves out of a stable parking spot into an urban canyon. This can overwhelm a basic device's ability to get...
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When should I replace the controller instead of trying to fix it?
Replace it if the loop continues even after successfully flashing a recovery image, or if the failure affects a batch of your units, indicating a systemic firmware flaw that your current GPS controller platform can't rel...
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How do I stop the reboot loop without removing the device?
If a hard reset button sequence doesn't work, cut power completely for 10 minutes or more. Then apply stable external power (not from the vehicle battery) to try a wired firmware recovery. Specific steps are usually in a...
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Why does my GPS controller keep restarting after a firmware update?
This is usually because the new firmware image is corrupted or incompatible with your specific hardware revision. The boot failure triggers an automatic, continuous restart cycle as the device tries to correct itself.
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